Contact information
Effective Date: January 1, 2022
Welcome to ShelfLoom.store. We are dedicated to providing exceptional customer service and ensuring every customer enjoys a smooth, reliable, and satisfying shopping experience. Whether you have questions before making a purchase or need assistance after receiving your order, our support team is always ready to help.
This Contact Information page explains how you can reach us, what services we provide, and what you can expect when contacting our customer support team.
Our Commitment
At ShelfLoom, customer satisfaction is at the heart of everything we do.
We understand that shopping online should be simple, transparent, and worry-free. That is why our dedicated customer support specialists are available to assist with every stage of your shopping experience—from product recommendations to after-sales service.
Our goal is to respond quickly, communicate clearly, and resolve every inquiry professionally.
Contact Details
Store Name
ShelfLoom.store
Business Address
35 D'Arcy St
Toronto, ON M5T 1J8
Canada
Phone
(705) 555-0184
Website
Customer Support Hours
Our customer service team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Standard Time)
Saturday
10:00 AM – 3:00 PM (Eastern Standard Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to reach our customer support team.
For the quickest response, please include:
- Your full name
- Order number (if applicable)
- Email used during checkout
- Description of your inquiry
- Photos if reporting product damage or defects
Most emails receive a response within 24 business hours.
Phone Support
If you prefer speaking with a member of our support team, you may contact us during business hours.
Phone Number:
(705) 555-0184
Our representatives are available to answer questions regarding:
- Orders
- Shipping
- Product recommendations
- Returns
- Refunds
- Exchanges
- General assistance
Mailing Address
Official correspondence may be sent to:
ShelfLoom.store
35 D'Arcy St
Toronto, ON M5T 1J8
Canada
Please do not return merchandise to this address unless instructed by our customer support team.
Unauthorized returns may experience delays in processing.
Order Assistance
Our support specialists are happy to assist with:
- Order confirmation
- Order modifications
- Shipping updates
- Tracking information
- Delivery inquiries
- Product availability
- Order cancellations (before shipment)
Please have your order number available whenever possible.
Product Questions
If you need additional information before purchasing, our team can help explain:
- Product dimensions
- Installation methods
- Material specifications
- Weight capacity
- Color variations
- Maintenance recommendations
- Compatibility with your home
We want every customer to feel confident before placing an order.
Returns & Refunds
Need assistance with a return?
Our support specialists will guide you through every step of the process.
We can help with:
- Return eligibility
- Return authorization
- Return instructions
- Refund status
- Replacement requests
- Damaged item claims
ShelfLoom proudly offers:
- Free Worldwide Shipping
- 30-Day Free Returns
- Friendly customer support
Shipping Support
Questions about shipping?
Our team can assist with:
- Tracking packages
- Shipping estimates
- Delivery delays
- Lost shipments
- Address corrections (before shipment)
- International shipping inquiries
We work closely with our logistics partners to ensure your package arrives safely.
Business Inquiries
For partnership opportunities, wholesale discussions, media requests, or other business-related inquiries, please contact us by email.
Business inquiries should include:
- Company name
- Contact information
- Nature of inquiry
- Relevant documentation if applicable
Our team will direct your request to the appropriate department.
Customer Feedback
We value every suggestion from our customers.
Your feedback helps us improve our products, website, and customer experience.
We welcome comments regarding:
- Product quality
- Shopping experience
- Website usability
- Shipping experience
- Customer service
- New product ideas
Every message is reviewed carefully.
Privacy
Any information shared with our customer support team is handled responsibly and in accordance with applicable privacy regulations.
Personal information is used solely for customer service purposes and order management unless otherwise permitted by law.
Response Times
Our typical response times are:
Within 24 business hours
Order Inquiries
1–2 business days
Return Requests
1–3 business days
Refund Processing
5–10 business days after approved inspection
During holidays or promotional periods, response times may be slightly longer.
Before Contacting Us
To help us resolve your request quickly, please prepare:
- Order number
- Full name
- Email address
- Description of the issue
- Photos (if applicable)
Providing complete information allows us to assist you more efficiently.
Our Customer Promise
Every customer deserves professional, respectful, and reliable service.
At ShelfLoom, we strive to:
- Respond promptly
- Communicate honestly
- Resolve issues fairly
- Provide accurate information
- Deliver helpful solutions
- Make every shopping experience enjoyable
We appreciate every customer who chooses ShelfLoom for their home organization and storage needs.
Stay Connected
Whether you're furnishing a new home, organizing your workspace, decorating your living room, or simply looking for practical storage solutions, our team is always happy to assist.
Thank you for choosing ShelfLoom.store.
We look forward to serving you and helping you create a more organized, functional, and beautiful home.
ShelfLoom.store
35 D'Arcy St
Toronto, ON M5T 1J8
Canada
Email: support@ShelfLoom.store
Phone: (705) 555-0184
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday & Public Holidays: Closed