Shipping policy

Effective Date: January 1, 2022

Welcome to ShelfLoom.store. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on ShelfLoom.store, you agree to the terms outlined below.

1. Worldwide Shipping

ShelfLoom proudly offers FREE Worldwide Shipping on every order.

Regardless of where you live, we strive to deliver your purchase safely and efficiently without charging additional shipping fees.

There are no minimum purchase requirements to qualify for free shipping.

2. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Typical processing time is:

1–3 Business Days

During busy seasons, promotional events, holidays, or periods of unusually high demand, processing may require slightly additional time.

Orders are processed Monday through Friday, excluding public holidays.

3. Delivery Time

Estimated delivery:

7–10 Business Days

Delivery estimates begin after the order has been processed and shipped.

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Local courier services
  • National holidays
  • Transportation disruptions

Delivery estimates are provided as guidelines and are not guaranteed delivery dates.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Order number
  • Shipping confirmation
  • Tracking information (when available)
  • Estimated delivery updates

Please allow up to 48 hours for tracking information to become active after shipment.

5. Order Tracking

Most shipments include tracking services.

Customers can monitor shipment progress using the tracking number provided in the shipping confirmation email.

If you experience difficulties tracking your package, our customer support team will gladly assist.

6. Shipping Destinations

ShelfLoom currently ships to customers worldwide.

Delivery availability depends on local carrier services and applicable shipping regulations.

If we are temporarily unable to ship to a particular location, customers will be notified promptly.

7. Multiple Packages

Some orders may arrive in separate shipments.

This can occur when:

  • Products ship from different fulfillment centers.
  • Certain items become available at different times.
  • Package size or carrier requirements require multiple shipments.

Customers will not incur additional shipping charges for split shipments.

8. Customs & Import Duties

International orders may occasionally be subject to customs inspections.

Depending on your country's regulations, customs duties, taxes, or import fees may apply.

These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise required by applicable law.

ShelfLoom has no control over customs processing times or government-imposed fees.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • Phone number
  • Email address

ShelfLoom is not responsible for delays or delivery failures resulting from inaccurate customer information.

If an address correction is requested before shipment, we will gladly update the order whenever possible.

10. Undeliverable Packages

Packages may occasionally be returned because of:

  • Incorrect addresses
  • Refused delivery
  • Failed delivery attempts
  • Unclaimed shipments

If a package is returned to us, our support team will contact you to arrange reshipment or another suitable resolution.

Additional carrier charges may apply if reshipment is required due to customer-provided address errors.

11. Lost Packages

If tracking indicates unusual delays or a shipment appears lost, please contact our customer support team.

We will investigate directly with the shipping carrier.

If the carrier confirms the package has been lost during transit, we will provide either:

  • A replacement shipment, or
  • A full refund

at no additional cost.

12. Damaged Shipments

If your package arrives damaged, please notify us within 7 days after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product
  • A brief description of the issue

After review, we may offer:

  • Replacement
  • Refund
  • Partial refund
  • Store credit

depending on the situation.

13. Delayed Deliveries

Although we strive to deliver every order on schedule, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Natural disasters
  • Public holidays
  • Carrier operational issues

We appreciate your patience should these rare situations arise.

14. Order Changes

If you need to change your shipping address or order details, please contact us as soon as possible.

We can modify orders only before they enter fulfillment.

Once an order has shipped, changes may no longer be possible.

15. Order Cancellation

Orders may be canceled before shipment for a full refund.

After shipment, orders become subject to our Return & Refund Policy.

16. Delivery Responsibility

An order is considered successfully delivered once the shipping carrier confirms delivery to the shipping address provided during checkout.

Customers should ensure someone is available to receive valuable shipments when appropriate.

17. Sustainable Packaging

Whenever possible, ShelfLoom uses packaging materials designed to reduce unnecessary waste while ensuring products remain protected throughout transit.

We continuously seek improvements that balance product protection with environmental responsibility.

18. Customer Satisfaction

We understand that timely delivery is an important part of your shopping experience.

Our fulfillment partners and customer support team work together to provide dependable service from order placement through final delivery.

Should any shipping issue arise, we remain committed to finding a fair and satisfactory solution.

19. Contact Information

If you have questions regarding shipping or delivery, please contact us:

ShelfLoom.store

35 D'Arcy St

Toronto, ON M5T 1J8

Canada

Email: support@ShelfLoom.store

Phone: (705) 555-0184

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

20. Policy Updates

ShelfLoom reserves the right to modify this Shipping Policy at any time to reflect operational improvements, legal requirements, or shipping service changes.

The most current version will always be published on ShelfLoom.store and becomes effective immediately upon posting.