Terms of service

Effective Date: January 1, 2022

Welcome to ShelfLoom.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from ShelfLoom.store, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. About ShelfLoom

ShelfLoom.store is an online retailer specializing in premium floating wall shelves, pegboards, wall organizers, decorative shelving, and home storage solutions designed to improve organization while enhancing modern living spaces.

Our mission is to provide functional, stylish, and high-quality storage products supported by reliable customer service and a secure shopping experience.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.
  • You have the legal authority to enter into binding agreements.
  • All information provided during checkout is accurate and complete.

3. Products

We strive to present every product as accurately as possible.

However:

  • Colors may vary depending on monitor settings.
  • Product dimensions may vary slightly due to manufacturing tolerances.
  • Natural materials may contain small variations in texture or finish.
  • Product photos are for illustration purposes and may include decorative accessories not included with your purchase.

ShelfLoom reserves the right to improve or modify product specifications without prior notice.

4. Pricing

All prices displayed on ShelfLoom.store are shown in the applicable currency selected by the customer.

Prices may change without notice.

Price adjustments after an order has been placed are not available.

Taxes, customs duties, or import fees (where applicable) remain the responsibility of the customer unless otherwise required by law.

5. Orders

Placing an order does not automatically guarantee acceptance.

ShelfLoom reserves the right to:

  • Refuse any order.
  • Cancel suspicious transactions.
  • Limit purchase quantities.
  • Decline orders that violate applicable laws.
  • Cancel orders due to pricing or inventory errors.

If payment has already been processed, a full refund will be issued.

6. Payment

We accept secure payments through approved payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other supported payment methods displayed during checkout.

Payment information is securely processed by certified third-party payment providers.

ShelfLoom does not store complete payment card information.

7. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery within 7–10 business days after shipment
  • Order tracking whenever available

Shipping estimates are not guaranteed delivery dates.

Unexpected delays caused by customs, weather, holidays, or shipping carriers are outside our direct control.

8. Returns

Customers are protected by our 30-Day Free Return Policy.

Eligible items may be returned within 30 days following successful delivery.

Detailed conditions are described in our Return & Refund Policy.

9. Order Cancellation

Orders may be canceled before shipment.

After shipment, cancellation is no longer possible, and the standard return procedure will apply.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.
  • Maintain current contact information.
  • Use the website lawfully.
  • Avoid fraudulent purchases.
  • Respect intellectual property rights.
  • Not interfere with website security.

Customers remain responsible for any activity conducted through their account.

11. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Icons
  • Website layout
  • Text
  • Branding
  • Design elements

is the exclusive property of ShelfLoom or its licensors.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

12. User Content

If customers submit:

  • Reviews
  • Comments
  • Photos
  • Suggestions
  • Feedback

they grant ShelfLoom a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business purposes.

Users confirm that submitted content does not infringe upon third-party rights.

13. Website Availability

We work to keep ShelfLoom.store available at all times.

However, uninterrupted operation cannot be guaranteed.

Maintenance, updates, technical issues, or external circumstances may occasionally affect website availability.

14. Limitation of Liability

To the maximum extent permitted by law, ShelfLoom shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Lost profits
  • Business interruption
  • Data loss
  • Delayed shipments caused by third parties
  • Events beyond reasonable control

Our maximum liability shall not exceed the amount paid for the applicable order.

15. Product Use

Customers are responsible for:

  • Proper installation.
  • Safe use.
  • Following all included instructions.
  • Using products only for their intended purpose.

ShelfLoom is not responsible for damage resulting from improper installation, misuse, modifications, or failure to follow safety recommendations.

16. Third-Party Services

Our website may include links to third-party websites or services.

ShelfLoom does not control or endorse third-party content and is not responsible for their privacy practices, products, or services.

Customers access third-party websites at their own discretion.

17. Privacy

Your privacy is important to us.

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

We only collect information necessary to process orders, improve services, and communicate with customers.

18. Fraud Prevention

ShelfLoom reserves the right to investigate and cancel orders involving:

  • Payment fraud
  • Identity theft
  • Unauthorized transactions
  • Abuse of promotions
  • Chargeback fraud

Orders may be delayed while verification is completed.

19. Force Majeure

ShelfLoom shall not be held responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Epidemics
  • Internet outages
  • Transportation interruptions
  • Customs inspections
  • Extreme weather events

20. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved through the appropriate courts having jurisdiction.

21. Changes to These Terms

ShelfLoom reserves the right to modify these Terms of Service at any time.

Updated versions become effective immediately upon publication on ShelfLoom.store.

Continued use of the website constitutes acceptance of the revised Terms.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

ShelfLoom.store

35 D'Arcy St

Toronto, ON M5T 1J8

Canada

Email: support@ShelfLoom.store

Phone: (705) 555-0184

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

We appreciate your trust in ShelfLoom and thank you for choosing us to help create organized, stylish, and functional living spaces.