Effective Date: January 1, 2022

Welcome to ShelfLoom.store. Customer satisfaction is our highest priority. We are committed to providing high-quality wall shelves, floating shelves, pegboards, organizers, and home storage products. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process as simple, transparent, and hassle-free as possible.

By placing an order through ShelfLoom.store, you acknowledge and agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day free return policy on all eligible products.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your package is successfully delivered.

Our goal is to ensure every customer shops with confidence knowing that every eligible purchase is protected.

2. Free Return Shipping

Unlike many online retailers, ShelfLoom provides free return shipping for eligible returns.

If your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping solution.

Customers will not be charged any return shipping fees for approved returns.

3. Eligibility Requirements

To qualify for a return, products should:

• Be returned within 30 days after delivery.
• Be in clean condition.
• Include original accessories whenever possible.
• Not be intentionally damaged.
• Not show signs of misuse or abuse.

Original packaging is appreciated but is not always required.

4. Non-Returnable Items

For hygiene, safety, or legal reasons, some products cannot be returned, including but not limited to:

• Personalized products
• Custom-made items
• Clearance items marked Final Sale
• Gift cards
• Digital products
• Items intentionally damaged after delivery

If an item is identified as non-returnable on its product page, that policy will apply.

5. Damaged or Defective Products

Please inspect your package immediately after delivery.

If your order arrives:

• Damaged
• Defective
• Broken
• Incorrect
• Missing parts

please contact us within 7 days of receiving your package.

Include:

• Order number
• Photos of the product
• Photos of packaging
• Description of the issue

After verification, we may offer:

• Free replacement
• Full refund
• Partial refund
• Store credit

depending on the situation.

6. Wrong Item Received

If you receive the wrong product, please notify us as soon as possible.

Once verified, we will:

• Ship the correct item free of charge, or
• Issue a full refund.

You will never be responsible for shipping costs caused by our error.

7. Order Cancellation

Orders may be canceled before shipment.

If your order has not entered fulfillment, you will receive a 100% refund.

Once an order has shipped, it must follow the standard return process.

8. Refund Process

After we receive and inspect your returned product, your refund will be processed.

Refunds are generally issued within 5–10 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

9. Refund Methods

Refunds are issued using the original payment method whenever possible.

Supported payment methods include:

• Visa
• Mastercard
• American Express
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Other approved payment providers

10. Exchanges

If you wish to exchange a product for another size, color, or variation, please contact our support team.

Exchange requests are subject to inventory availability.

If the requested item is unavailable, we may issue a refund instead.

11. Shipping Delays

Shipping carriers occasionally experience delays beyond our control.

Delivery delays alone do not automatically qualify an order for a refund while the package remains in transit.

Our team will gladly assist in tracking delayed shipments.

12. Lost Packages

If a package is confirmed lost during transit, we will investigate with the shipping carrier.

Once confirmed, we will provide either:

• A replacement shipment
• A full refund

at no additional cost.

13. Refused Deliveries

Orders refused by the customer without prior authorization may be subject to additional carrier handling charges.

Please contact us before refusing delivery whenever possible.

14. Incomplete or Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address causes delivery issues, we will do our best to assist, although additional shipping charges may apply if the package must be reshipped.

15. Quality Commitment

Every ShelfLoom product is carefully selected to meet our standards for:

• Quality
• Durability
• Functionality
• Design
• Everyday usability

If a product fails to meet these expectations, we encourage customers to contact us promptly.

16. Fraud Prevention

To protect both customers and our business, returns may be refused in cases involving:

• Fraudulent activity
• Abuse of our return policy
• Repeated excessive returns
• Intentionally damaged merchandise

17. International Returns

We proudly offer free worldwide shipping and support eligible returns from customers around the globe.

Return procedures may vary depending on local carrier availability and destination country.

18. Customer Satisfaction Promise

Our goal is not simply to sell products but to help customers create beautiful, organized living spaces.

If something isn't right, we will always work toward a fair solution.

19. Contact Information

For return or refund assistance, please contact:

ShelfLoom.store

35 D'Arcy St

Toronto, ON M5T 1J8

Canada

Email: support@ShelfLoom.store

Phone: (705) 555-0184

Business Hours:

Monday–Friday

9:00 AM–6:00 PM (EST)

20. Policy Updates

ShelfLoom reserves the right to update this Return & Refund Policy at any time to reflect operational, legal, or business changes.

The latest version will always be published on our website and becomes effective immediately upon posting.